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Medical Park
Dijital Dönüşüm
2025
İstanbul
Within the scope of the project carried out for Medical Park Hospitals, self-service kiosk solutions that accelerate patient admission, registration, and payment processes were combined with the JANUS Smart Assistant Robot, which welcomes and guides visitors.
Thanks to the kiosks placed at the entrances, information desks, and patient admission areas of the hospitals, visitors can now initiate appointment procedures, complete registration processes, and carry out their transactions independently via integrated payment systems. JANUS is used to welcome visitors coming to the hospital, determine their needs, and direct them to the correct departments, transforming the digital patient experience into a more accessible, fast, and orderly structure.
At Medical Park hospitals, the fact that registration, appointment verification, payment, and guidance procedures were largely carried out through the reception staff, especially during peak hours, caused density in patient admission areas. While repetitive transaction requests increased the operational burden of the employees, patients waiting at different points for registration and payment led to prolonged service times.
The fact that visitors coming to the hospital for the first time constantly needed staff support to find the relevant polyclinic, unit, or transaction point also increased the density in the reception areas. In order to make the patient journey faster, more understandable, and user-controlled, an integrated structure digitizing registration, payment, and guidance processes was needed.
The accumulation of registration and payment transactions at information points created crowds, especially during peak hours.
Patients waiting for staff support for simple transactions increased the total transaction time within the hospital.
Repetitive registration, appointment, and payment requests increased the operational workload of healthcare personnel.
Visitors constantly needing reception support to find the correct department and service point made patient flow difficult.
Registration, appointment, and payment processes were digitized with self-service kiosks placed in the patient admission areas of Medical Park hospitals. Thanks to components such as a touch interface, integrated card payment terminal, and document/receipt printer, a user-friendly structure was created where patients can complete their basic transactions safely and quickly without needing staff support.
The JANUS Smart Assistant Robot was used in the welcoming and guidance layer of the project. JANUS is an artificial intelligence-supported mobile assistant that can detect and welcome visitors, provide guidance according to their needs, and offer touch or contactless interaction. With features such as autonomous navigation, obstacle avoidance, and multi-language support, it strengthens the initial contact and guidance experience within the hospital.
Thanks to this integrated solution, the operational load at information and patient admission points was reduced, while registration, payment, and guidance processes were made more organized. A modern digital patient experience was created where patients can complete their transactions at their own pace, and staff can focus on processes requiring more qualified support.
Patients were enabled to complete appointment, registration, and payment transactions independently via touch kiosks.
Components such as a card payment terminal, identity verification, and document output were combined on a single kiosk system.
Repetitive transactions were moved to digital channels, reducing reception density and patient waiting times.
An interactive structure was created with the JANUS Smart Assistant Robot that welcomes visitors, identifies their needs, and directs them to relevant areas.
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The JANUS Smart Assistant Robot was preferred for welcoming visitors and directing them to the correct service points in Medical Park hospitals. The AI-powered system can detect visitors, run welcoming scenarios, establish touch or contactless interaction, and provide guidance based on needs. Thanks to its autonomous mobility, environmental sensing sensors, obstacle avoidance technology, and multi-language support, it offers a more accessible and professional first-touch experience at hospital entrances. Thus, the repetitive guidance burden of the reception staff is reduced while supporting visitors to move more easily inside the hospital.
Self-service kiosk solutions specific to the healthcare sector were used in Medical Park hospitals so that registration, appointment, and payment processes could be carried out from a single point. Equipped with a touch screen, integrated POS terminal, NFC, and output units, the kiosks allowed patients to complete basic transactions quickly and in a user-controlled manner. Thanks to their durable structures suitable for heavy use and accessible interfaces, the operational load in patient admission areas was reduced while creating a faster, more orderly, and contactless service experience.
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